Terms of Service

1Introduction and Acceptance

Welcome to Imos Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Imos Pizza, governing your access to and use of our website located at pizzas-imos.world and all related services, features, and content.

1.1 Agreement to Terms

By accessing, browsing, or using our website, placing an order, creating an account, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must immediately discontinue use of our services.

1.2 Eligibility Requirements

You must meet the following requirements to use our services:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity and authority to enter into these Terms
• Not be prohibited from using our services under applicable laws
• Provide accurate and complete information when required

1.3 Account Responsibility

You are fully responsible for all activities that occur under your account, including orders placed and payments made. You agree to maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

2Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," "our" refers to Imos Pizza, located at 751 Key Hwy, Baltimore, MD 21230, USA
• "User," "you," "your" refers to any individual or entity accessing or using our services
• "Services" includes our website, online ordering system, delivery services, and all related features
• "Content" means all text, graphics, images, logos, videos, and other materials on our website
• "Website" refers to pizzas-imos.world and all associated subdomains
• "Order" means any food or beverage purchase request submitted through our services
• "Products" refers to all food items, beverages, and merchandise offered for sale

3Use of Services

3.1 Permitted Use

You may use our services for the following permitted purposes:

• Personal, non-commercial use for ordering food and beverages
• Browsing our menu and restaurant information
• Creating and managing your user account
• Providing feedback and reviews in accordance with our guidelines
• Compliance with all applicable local, state, and federal laws

3.2 Prohibited Use

You agree NOT to use our services for any of the following prohibited activities:

• Any illegal, fraudulent, or unauthorized purposes
• Harassing, threatening, or intimidating other users or our staff
• Attempting to gain unauthorized access to our systems or accounts
• Violating intellectual property rights of Imos Pizza or third parties
• Sending spam, unsolicited communications, or promotional materials
• Providing false, misleading, or inaccurate information
• Interfering with or disrupting our website or servers
• Using automated systems, bots, or scripts without permission
• Reverse engineering or attempting to extract source code
• Commercial use without express written permission

3.3 Food Safety and Compliance

We maintain strict food safety and hygiene standards in compliance with all applicable health regulations. However, users acknowledge that food preparation involves inherent risks, and we cannot guarantee absolute freedom from contamination or allergens.

4User Accounts

4.1 Registration Requirements

To place orders and access certain features, you may need to create an account. When registering, you must provide accurate, current, and complete information, including:

• Full legal name
• Valid email address
• Phone number
• Delivery address(es)
• Payment information

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. You must:

• Choose a strong, unique password
• Keep your login information confidential
• Notify us immediately of suspected unauthorized access
• Log out after each session on shared devices

4.3 Account Accuracy

You agree to keep your account information current and accurate. Failure to maintain accurate information may result in delayed or cancelled orders, and you will be responsible for any resulting issues.

4.4 One Account Per Person

Each person may maintain only one account. Creating multiple accounts to circumvent restrictions or abuse promotions is prohibited and may result in account termination.

4.5 Account Termination Rights

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose risks to our business or other users.

5Products and Services

5.1 Product Descriptions

We strive to provide accurate descriptions of our food items, including ingredients, nutritional information, and allergen warnings. However, recipes may vary, and we cannot guarantee absolute accuracy of all product information.

5.2 Allergen Information

While we provide allergen information to the best of our ability, cross-contamination may occur in our kitchens. Customers with severe allergies should consult with our staff before ordering and understand that we cannot guarantee allergen-free preparation.

5.3 Pricing and Availability

All prices are subject to change without notice. Menu items may not always be available due to supply limitations or seasonal factors. We reserve the right to modify our menu and pricing at any time.

5.4 Order Acceptance and Cancellation

All orders are subject to acceptance by Imos Pizza. We reserve the right to refuse or cancel orders for any reason, including:

• Product unavailability
• Pricing errors
• Payment issues
• Delivery area restrictions
• Suspicious or fraudulent activity

5.5 Minimum Order Requirements

Minimum order amounts may apply for delivery orders. These requirements vary by location and are displayed during the ordering process.

5.6 Delivery Terms and Timing

Delivery times are estimates and may vary due to weather, traffic, order volume, or other factors. We are not liable for delays beyond our reasonable control. Delivery is available only within our designated service areas.

5.7 Temperature-Sensitive Items

We take care to maintain proper temperatures during delivery, but food quality may be affected by delivery time and environmental conditions. Customers should consume delivered food promptly.

5.8 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our website. You authorize us to charge your selected payment method for the full order amount plus applicable taxes, fees, and tips.

5.9 Food Quality Guarantee

We stand behind the quality of our food. If you're unsatisfied with your order due to quality issues, please contact us within 24 hours for resolution. Refunds and replacements are subject to our Refund Policy.

6Intellectual Property

6.1 Our Ownership

All content on our website, including but not limited to text, graphics, logos, images, videos, software, and trademarks, is owned by or licensed to Imos Pizza and protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes in accordance with these Terms. This license does not permit:

• Commercial use of our content
• Reproduction or distribution without permission
• Modification of our content
• Creation of derivative works

6.3 User Content License

When you submit reviews, comments, photos, or other content to our website, you grant Imos Pizza a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for business purposes.

6.4 Copyright Infringement

If you believe content on our website infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7User Content

7.1 Responsibility for Your Content

You are solely responsible for all content you submit, including reviews, comments, and photos. You represent that you have all necessary rights to submit such content and that it does not violate these Terms or any applicable laws.

7.2 Prohibited Content

You may not submit content that:

• Is false, misleading, or defamatory
• Violates privacy or publicity rights
• Contains hate speech or discriminatory language
• Is obscene, pornographic, or inappropriate
• Infringes intellectual property rights
• Contains personal information of others
• Promotes illegal activities

7.3 Right to Remove Content

We reserve the right to remove, edit, or reject any user content at our sole discretion, without prior notice, for any reason including violation of these Terms or applicable laws.

7.4 No Endorsement

User content does not reflect our views or opinions. We do not endorse any user content and are not responsible for its accuracy or reliability.

8Disclaimers

8.1 "As Is" Service

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 No Warranty of Uninterrupted Service

We do not guarantee that our website or services will be uninterrupted, error-free, or free from viruses or other harmful components. Technical difficulties, maintenance, or other factors may cause temporary interruptions.

8.3 Third-Party Content

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties.

8.4 Professional Advice

Information on our website is for general purposes only and should not be considered professional nutritional, medical, or legal advice. Consult appropriate professionals for specific guidance.

9Limitation of Liability

9.1 Maximum Liability

To the fullest extent permitted by law, Imos Pizza's total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the twelve months preceding the claim.

9.2 Excluded Damages

In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Business interruption
• Loss of data or information
• Emotional distress
• Personal injury (except as required by law)

9.3 Essential Purpose

If any limited remedy fails of its essential purpose, this limitation of liability shall nonetheless apply to the fullest extent permitted by applicable law.

9.4 Jurisdictional Variations

Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law.

10Indemnification

10.1 User Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable laws
• Your infringement of third-party rights
• Content you submit to our website

10.2 Defense and Settlement

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

10.3 Survival

This indemnification obligation shall survive termination of these Terms and your use of our services.

11Third-Party Links and Services

11.1 No Responsibility

Our website may contain links to third-party websites, services, or content. We provide these links for convenience only and do not endorse, control, or assume responsibility for third-party content or practices.

11.2 Third-Party Terms

Your use of third-party services is governed by their respective terms and conditions and privacy policies. We encourage you to review these before using third-party services.

11.3 No Endorsement

Inclusion of third-party links does not imply endorsement, affiliation, or recommendation by Imos Pizza.

12Termination

12.1 Company Right to Terminate

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or suspicious activity
• Excessive chargebacks or payment disputes
• Abusive behavior toward staff or other users
• Legal or regulatory requirements

12.2 User Right to Terminate

You may terminate your account at any time by contacting us or using account settings. Termination does not affect obligations for pending orders or prior transactions.

12.3 Effect of Termination

Upon termination:

• Your right to use our services ends immediately
• We may delete your account and data
• Outstanding obligations remain in effect
• Accrued rights and remedies are preserved

12.4 Survival

Sections relating to payment obligations, indemnification, disclaimers, limitation of liability, and dispute resolution survive termination.

13Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by the laws of the State of Maryland and the United States, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before filing any legal action, you agree to attempt resolution through direct communication with us at [email protected]. We will work in good faith to resolve disputes amicably.

13.3 Jurisdiction and Venue

Any legal action arising from these Terms must be filed in the state or federal courts located in Baltimore, Maryland. You consent to personal jurisdiction in these courts.

13.4 Time Limitation

Any claim must be filed within one (1) year after the cause of action arises, or it will be permanently barred.

14Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

14.2 Notification of Changes

Significant changes will be communicated through:

• Updated "Last Modified" date on this page
• Email notification to registered users (when possible)
• Prominent notice on our website

14.3 Acceptance of Changes

Continued use of our services after changes constitutes acceptance of modified Terms. If you disagree with changes, discontinue use of our services.

14.4 Review Responsibility

You are responsible for regularly reviewing these Terms for updates and changes.

15General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Imos Pizza regarding our services.

15.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

15.4 Assignment

We may assign these Terms or our rights hereunder without your consent. You may not assign these Terms without our written consent.

15.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, acts of government, labor strikes, or technical failures.

15.6 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

16Contact Information

For questions about these Terms of Service, please contact us: