Privacy Policy

1. Introduction

Welcome to Imos Pizza. We are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile applications, or visit our restaurants.

This policy applies to all Imos Pizza services, including online ordering, delivery services, loyalty programs, catering services, and franchise operations. By using our services, you agree to the terms outlined in this Privacy Policy.

Important Note: We never sell your personal data to third parties. Your trust is fundamental to our business, and we are committed to maintaining the highest standards of privacy protection.

If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in Section 13.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when using our services:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, profile preferences, order history
• Payment Information: Credit/debit card details, billing information (securely encrypted and stored)
• Order Details: Food preferences, dietary requirements, special instructions, allergen information
• Dietary Preferences: Vegan, vegetarian, halal, kosher, gluten-free, and other special dietary needs
• Loyalty Program Data: Rewards points, purchase history, favorite orders
• Reservation Information: Table booking details, party size, special occasions
• Catering Details: Event information, guest count, menu preferences, delivery logistics
• Communication: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Email subscription status, promotional preferences

2.2 Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, order frequency
• Location Information: Approximate location based on IP address for delivery services
• Cookie Data: Session IDs, user preferences, website analytics data
• Technical Data: Connection information, access times, referring website URLs
• Performance Data: Page load times, error reports, website functionality metrics

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Advertising effectiveness and campaign analytics
• Review Platforms: Customer reviews and ratings from external sites

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Taking, preparing, and fulfilling your food orders
• Delivery Services: Coordinating delivery logistics and tracking
• Payment Processing: Securely handling transactions and billing
• Account Management: Maintaining your profile, preferences, and order history
• Customer Support: Responding to inquiries, resolving issues, and providing assistance
• Quality Improvement: Analyzing service performance and optimizing operations
• Loyalty Programs: Managing rewards points and exclusive offers

3.2 Communication

• Order Confirmations: Confirming receipt and status of your orders
• Delivery Notifications: Real-time updates on order preparation and delivery
• Customer Support: Responding to your questions and feedback
• Service Updates: Important notices about menu changes, hours, or policies
• Marketing Communications: Promotional emails and offers (with your consent only)
• Safety Notifications: Food safety alerts or recall information

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant offers based on your preferences
• Website Analytics: Understanding user behavior and improving site performance
• Campaign Effectiveness: Measuring the success of marketing initiatives
• Market Research: Developing new menu items and services
• Trend Analysis: Identifying popular items and seasonal preferences

3.4 Legal Compliance and Security

• Legal Obligations: Complying with applicable laws and regulations
• Fraud Prevention: Detecting and preventing fraudulent transactions
• Safety Protection: Ensuring the safety of customers and staff
• Dispute Resolution: Resolving legal disputes and claims
• Regulatory Compliance: Meeting food safety and business licensing requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure handling of credit card transactions and billing
• Delivery Companies: Coordinating food delivery to your location
• Cloud Storage Providers: Secure data storage and backup services
• Email Service Providers: Managing marketing campaigns and communications
• Analytics Services: Website performance analysis and user behavior insights
• Customer Support Tools: Managing customer inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Court Orders: Responding to subpoenas and legal proceedings
• Regulatory Compliance: Meeting health department and licensing requirements
• Law Enforcement: Cooperating with police investigations when legally required
• Public Safety: Protecting against threats to public health or safety
• Rights Protection: Defending our legal rights and property

4.3 Business Transfers

If Imos Pizza is involved in a merger, acquisition, or sale of assets:

• Customer information may be transferred to the new entity
• You will be notified via email and website notice before any transfer
• The new owner must comply with this Privacy Policy
• You will have the right to request deletion of your data if you object

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Promotional partnerships with other businesses
• Community events and sponsorships
• Customer testimonials and case studies

5. Data Security

5.1 Technical Security Measures

We implement robust technical safeguards to protect your personal information:

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Strict access limitations ensuring only authorized personnel can view your data
• 24/7 Monitoring: Continuous security monitoring and threat detection systems
• Regular Backups: Automated data backups to prevent loss and ensure recovery
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Security Measures

Our organizational policies ensure human factors don't compromise your data:

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for accessing and processing personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Detailed procedures for responding to security breaches
• Regular Audits: Periodic security audits and compliance assessments
• Background Checks: Security screening for employees with data access

5.3 Your Security Responsibilities

You also play an important role in keeping your information secure:

• Strong Passwords: Use unique, complex passwords for your account
• Password Protection: Never share your login credentials with others
• Public Computer Safety: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails requesting personal information
• Immediate Reporting: Contact us immediately if you suspect unauthorized access to your account

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you via email and provide details about the incident, steps we're taking to address it, and actions you can take to protect yourself. We will also notify relevant authorities as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and mobile applications. Below is a detailed breakdown of the types of cookies we use:

Additional Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising campaign measurement and optimization
• Web Beacons: Email open rate tracking and engagement measurement
• Local Storage: Storing user preferences and application data in your browser
• Session Storage: Temporary data storage during your browsing session

Managing Your Cookie Preferences

You have control over cookies through your browser settings and our cookie preference center:

• Browser Settings: Configure your browser to accept, reject, or delete cookies
• Cookie Banner: Use our cookie consent banner to customize your preferences
• Opt-Out Tools: Use industry opt-out tools for advertising cookies

Note: Disabling essential cookies may affect website functionality, including the ability to place orders or access your account.

7. Your Privacy Rights

Under various privacy laws including GDPR and CCPA, you have several rights regarding your personal information:

7.1 Right of Access

You have the right to know what personal information we hold about you and how we use it. You can request a copy of your personal data in a commonly used format.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to have it corrected or updated. You can update most information directly through your account settings.

7.3 Right to Erasure (Right to be Forgotten)

In certain circumstances, you can request that we delete your personal information. This includes situations where the data is no longer necessary for the original purpose or you withdraw consent.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider where technically feasible.

7.6 Right to Object

You can object to certain types of processing, particularly for direct marketing purposes or when processing is based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects or significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within 30 days. For your security, we may need to verify your identity before processing your request.

8. Children's Privacy

Protecting children's privacy is extremely important to us. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe that your child under 16 has provided us with personal information, please contact us immediately at [email protected]. We will take steps to remove such information from our systems.

If we learn that we have collected personal information from a child under 16 without proper parental consent, we will delete that information as quickly as possible. We encourage parents to monitor their children's internet usage and to help enforce this Privacy Policy.

For children between 13-15, we may collect limited information with verified parental consent for specific services like loyalty programs or promotional activities, always in compliance with applicable laws.

9. International Data Transfers

As a business operating in the digital age, we may transfer your personal information across international borders. We ensure appropriate safeguards are in place for all international transfers.

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries with EU adequacy decisions (Japan, UK, etc.)
• Standard Contractual Clauses: EU-approved contractual protections for data transfers
• Data Processing Agreements: Comprehensive agreements with all international partners
• Security Measures: Encryption and security standards for all transferred data
• Regular Audits: Ongoing compliance monitoring and assessment

9.2 Transfer Destinations

Your data may be transferred to and processed in the following regions:

• United States: Cloud storage and data processing services
• European Union: Data analytics and customer support operations
• Other Countries: As necessary for service provision, always with appropriate safeguards

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Below are our specific retention periods:

Safe Data Disposal

When we no longer need your personal information, we ensure its secure disposal:

• Electronic Data: Complete digital deletion using industry-standard methods to make data unrecoverable
• Physical Records: Secure shredding of any paper documents containing personal information
• Backup Systems: Systematic removal from all backup and archive systems
• Disposal Records: Maintenance of disposal records for audit purposes

11. Third-Party Links and Services

Our website and mobile applications may contain links to third-party websites, social media platforms, or other services that are not operated by Imos Pizza.

Important Notice: We are not responsible for the privacy practices or content of these third-party sites. Each third-party service has its own privacy policy and terms of service, which may differ significantly from ours.

Before providing any personal information to third-party websites or services, we strongly encourage you to:

• Read and understand their privacy policies
• Review their data collection practices
• Understand how they use and share your information
• Check their security measures and data protection standards

Common third-party services you may encounter include:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors (PayPal, Stripe)
• Review platforms (Google Reviews, Yelp)
• Delivery tracking services
• Survey and feedback tools

Your interactions with these services are governed by their respective privacy policies, not this Privacy Policy.

12. Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will ensure you are properly notified.

12.1 How We Notify You of Changes

• Website Notice: Prominent notification on our homepage and relevant service pages
• Email Notification: Direct email to all registered users about significant changes
• In-App Notifications: Push notifications through our mobile application
• Account Dashboard: Notification in your account when you next log in
• Consent Requests: Explicit consent requests for material changes that affect your rights

12.2 Types of Changes

• Minor Updates: Clarifications, contact information updates, or formatting changes
• Material Changes: Significant modifications to data collection, use, or sharing practices
• Legal Updates: Changes required by new laws or regulations

12.3 Your Options

When we update this Privacy Policy:

• The latest version will always be available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes indicates acceptance
• You can stop using our services if you disagree with the changes
• For material changes, you may be required to actively consent before continuing to use our services

13. Contact Information

Response Commitment: We are committed to responding to all privacy-related inquiries within 3 business days. For complex requests, we may need up to 30 days to provide a complete response, and we will keep you informed of our progress.

13.1 Filing Complaints

If you have concerns about our privacy practices, we encourage you to contact us first so we can address your concerns directly. If you are not satisfied with our response, you have the right to file a complaint with the appropriate supervisory authority:

For US Residents:

• Federal Trade Commission (FTC)
• Your state's Attorney General office
• Consumer privacy protection agencies

For EU Residents:

• Your local Data Protection Authority
• European Data Protection Board

14. Withdrawal of Consent

You have the right to withdraw your consent for certain data processing activities at any time. This includes marketing communications and optional data collection.

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications through several methods:

• Unsubscribe Links: Click the unsubscribe link at the bottom of any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our support team to update your preferences
• Phone Request: Call us at +1 443-940-6610 to withdraw consent

14.2 Account Deletion Process

If you wish to completely delete your account and personal information:

1. Log into your account and navigate to Account Settings
2. Select "Delete Account" option
3. Confirm your identity through our security verification process
4. Review what data will be deleted and what must be retained for legal compliance
5. Confirm deletion request
6. Receive confirmation email within 24 hours
7. Complete deletion within 30 days (excluding legally required retention)

Note: Some information may need to be retained for legal compliance, such as tax records and transaction history, even after account deletion.

15. Conclusion

At Imos Pizza, we are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy represents our dedication to transparency and our respect for your personal information rights.

We believe that privacy protection is not just about compliance with laws and regulations—it's about building lasting relationships with our customers based on trust, respect, and mutual understanding. Your personal information enables us to provide you with the best possible dining experience, from personalized menu recommendations to efficient delivery services.

We encourage you to take an active role in protecting your privacy by:

• Reading and understanding this Privacy Policy
• Regularly reviewing your account settings and preferences
• Keeping your account information up to date
• Contacting us with any questions or concerns
• Being mindful of the information you choose to share

If you have any questions about this Privacy Policy, our data practices, or your privacy rights, please don't hesitate to contact us. We are here to help and ensure that your experience with Imos Pizza is both delicious and secure.

Thank you for choosing Imos Pizza and for trusting us with your personal information. We look forward to serving you for many years to come.